How do I suspend a Metis account?
Navigation
Login > Suspend Channel [Reseller Account]
Login > Search Customer account > Suspend Customer [Reseller Account]
Login > Suspend [Channel Account]
Suspending an account does stop the following;
- Ability to access the Metis portal.
- Ability to make outbound calls
Suspending an account does NOT stop the following;
- It does not stop any billing.
- Ability to receive inbound calls
- It does not suspend connectivity services.
- (If you wish to suspend connectivity services, please get in touch with our support desk.)
Account suspension prevents customers from making outbound calls and renders their accounts inactive. However, the user can continue to receive inbound calls. It also continues the billing of all existing services.
When suspended, the end user will receive an email to alert them of their account suspension. Suspension alerts are sent to whoever is listed as the primary contact on your Metis account.
Please be aware that account suspension does not automatically delete services from an account.
Suspending a Metis account can be carried out for two reasons;
Non-payment of invoices
Fraudulent dialling on the customer account
Step-by-step guide (Resellers)
- Under the Reseller Menu on the right, click 'Suspend Channel.'
- Select the Channel you'd like to suspend from the drop-down list titled 'Suspend Active Channels'.
- Click 'Suspend'
- To reverse this, follow the same steps, but instead select a Channel from the 'Activate Suspended Channels'
Step-by-step guide (Channel)
- Under the Reseller Menu on the right, click 'Suspend Customer.'
- You can select the Customer you'd like to suspend from the 'Suspend Active Customers' drop-down list.
- Click 'Suspend'
- To reverse this, follow the same steps, but instead, select a Customer from the 'Activate Suspended Customers' drop-down menu.