Broadband
All things broadband. Ordering, reporting, lead-times and order status.
- Availability checks
- Available broadband products
- Broadband ancillary charges
- Broadband appointment types - Advanced, Premium and Standard
- Broadband care levels
- Broadband Cease orders
- Broadband order types
- Broadband provider DNS servers
- Engineer visits
- How do I find my broadband IP address
- How to place a broadband modify order
- How to place a broadband order
- How to place an integrated SoGEA/FTTP migration and number port simultaneously
- How to use the Broadband report and view order detail and connection information
- Lead times for different broadband orders
- Things to consider when placing a new order for a SoGEA or FTTP connection
- Troubleshooting a broadband fault
- Understanding broadband order statuses
- What is the contractual term for broadband connections, and what charges are billed?