Understanding broadband order statuses
Any order placed in the Metis portal will pass through various order statuses as the order progresses. These different statuses are explained below.
|Order sent to the supplier, awaiting acknowledgement from them.
|Order confirmed with the supplier
|Order appointment confirmed by the supplier and a Committed Date has been advised. The order will be activated on this date.
|Order installation completed by engineer, service is ready to use and billing has commenced.
|Order is awaiting cancellation with the supplier.
|Cancelled/Cancelled up to PONR
|Order cancelled with the supplier. PONR means Point of No Return, meaning it was cancelled between the order being placed, and 48 hours before the committed date.
|Order has been rejected by the supplier. Suggests an issue with part of the order, and these will be reviewed by Packnet's support team.
|Order appointment cannot be met. This might be because further work is required etc. If you want more information about an order that has a Delayed status, reach out to our support team for more information.
|This status only applies to active orders, that have been ceased.