Incoming Call Features
A comprehensive overview of Metis' Incoming Calls applications and their meaning.
| Feature | Description | Secondary Options |
| Answer | Set the call to answered. Otherwise, it has no effect on the call. NB: Entered automatically before a Queue application to enable Music on Hold during Queuing | |
| Background | Play an audio file (Allows Caller Input) | Sound file |
| Dial | Place a call to internal extensions or an external number | Destination (Internal Single Number, Internal Multiple Numbers, External Number), Ringing time, Announcement played to recipient |
| GoTo | Jump to a specific point in a dial plan | Number, Dial Plan, Priority |
| Hangup | Hangup the call | |
| Playback | Play an audio file | Sound file |
| Queue | Route call into a call queue | Queue name, Ringing or Hold Music, Announcement played to recipient, Total Time Spent in Queue |
| Set | Set a Caller ID or Line Identifier | Line Identifier (text input) |
| Trunk | Route call to a SIP Trunk | Destination (Internal SIP Trunk) |
| Voicemail | Route call to a mailbox | Voicemail Mailbox, Announcement (Play Unanswered Message, Suppress Default Message) |
| Wait | Wait and do nothing | Wait time |
| Wait (Caller Input) | Wait for an IVR Option to be entered | Wait time |