How to find extension and trunk Diagnostics in Metis
The Diagnostic page displays your device's registration status, along with other details such as:
| Column Name | Description |
|---|---|
| User | The sip user connected to the voice user |
| User Type | The type of connection being made to the voice network. Can be either extension or trunk |
| User Agent | The description of the sip enabled device or software connecting to the voice network |
| Registrar | The users registration server |
| IP Address | The source public ip address connecting to the voice network |
| Port | The ip port that the device is using to connect to the registration server |
| Latency | The round trip speed in milliseconds from device to registration server |
| Status | The status of the device as seen by the voice network. See more info here |
| Action | Use the view details option to see additional information |
Registration Status
The status column will display the cached (from the time of page load) status of your device's registration with our servers. The device's Latency is displayed in the Latency column.
Devices can have the following statuses:
- OK 🟢 - The device is registered and ready to use.
- UNREACHABLE 🟠- The device stopped responding to server requests. The server is still trying to send requests to the device and expecting a response.
- UNKNOWN 🔴 - The device is not registered and our server is not trying to send it requests.
- LAGGED 🟠- The device is registered but its response time (latency) to our server requests is higher than expected. Indicates a connection problem.
Show Device Details
Click the View Details option to display additional details for a device. Some of these fields may not be populated, it depends on the information the device sends to our servers.
| Column Name | Description |
|---|---|
| Public IP | The source IPV4 ip address connecting to the voice network |
| Public Port | The public IPV4 port that the device is using to connect to the registration server |
| LAN IP | The local network ip address connecting to the voice network |
| Lan Port | The local network ip port that the device is using to connect to the registration server |
| Codec Order | The voice codecs associated to the extension or trunk |
| Primary Transport | UDP or TCP |
| Phone Type | The make and model of device connecting to the voice network |
| Firmware Version | The firmware version of the device connecting to the voice network |
| MAC address | The mac address associated to the device making the connection to the voice network |
| Latency | The round trip speed in milliseconds from device to registration server |
| Status | The status of the device as seen by the voice network. See more info here |
| Registrar | The users registration server |
Diagnostics Graphs
Historic registration history can be viewed in graph format by selecting the Diagnostics Graphs tab.
The x axis shows time, and the y axis shows the number of devices. Each status of device is colour coded.