How to create and manage access to your dashboards
The dashboard option is accessible at the customer level within the Metis platform.
The dashboard is a system bolt-on that provides statistics at a glance via a web-based, real-time representation of your business's inbound and outbound call statistics.
For more information about Dashboard and to download the product datasheet, see this link
Create the standard dashboard.
This dashboard is available to all users and is linked to the default outgoing call group.
Click the add option, and the next screen will show the url to access the dashboard.
The URL is IP-restricted. To get access, you must add an IP address to the IP address Access List.
Simply enter the IP and click submit. The added address will then be shown in the access list. You can remove it at any time using the delete option.
The restart option allows the user to refresh the data collected for the dashboard.
The delete option allows the users to remove the associated dashboard.
The removal of the standard dashboard will remove all dashboards; use them carefully.
Create additional dashboards
Once the standard dashboard has been added, all the other outbound call groups under the user's profile will be listed. To add specific dashboards for these call groups, simply click the add option.
The IP address access list allows access to all the Dashboard urls.
Show me the standard dashboard.
This is how the standard dashboard will look upon creation. Data will update as your users make and receive calls.
What data is in the dashboard
Here are the tile definitions;
Standard Dashboard
Inbound Answered Per User
This tile displays a list of all the extensions that answered an inbound call for the whole day, along with the number of calls answered by each extension across the entire customer account.
Talk Time Today
This tile displays the sum of the duration of all calls, both inbound and outbound, for the whole day across the whole customer account.
Inbound Now
This tile displays the total number of inbound calls across the whole customer at that moment in time.
Inbound Total Today
This tile displays the total number of inbound calls made to the customer for the whole day.
Inbound Answered Today
This tile displays the total number of inbound calls answered by the customer for the whole day.
Inbound Unanswered Today
This tile displays the total number of inbound calls that have not been answered by a person, by voicemail or entered an IVR system for the whole day.
Inbound Total Missed (Voicemail/IVR)
This tile displays the total number of inbound calls that entered an IVR, and the caller hung up, or that went to voicemail for the whole day.
Outbound Now
This tile displays the total number of outbound calls across the whole customer at that moment in time.
Outbound Unanswered Today
This tile displays the total number of outbound calls that were unanswered for the whole day.
Outbound Total Today
This tile displays the total number of outbound calls that were made for the whole day.
Outbound 01/02 Now
This tile displays the total number of outbound calls being made to UK geographic numbers (i.e. starting with 01 and 02) at that moment in time.
Outbound Mobile Now
This tile displays the total number of outbound calls being made to UK mobile phone numbers (i.e. starting with 07) at that moment in time.
Outbound NGN Now
This tile displays the total number of outbound calls being made to UK non-geographic numbers (i.e., starting with 03, 08, and 09) at that time.
Outbound International Now
This tile displays the total number of outbound calls being made to non-UK numbers at that moment in time.
Outgoing Call Group Dashboards
Inbound Answered Per User
This tile displays a list of all the extensions that answered an inbound call for the whole day, along with the number of calls answered by each extension across the entire customer account.
Talk Time Today
This tile displays the sum of the duration of all calls, both inbound and outbound, for the whole day across the whole customer account.
Inbound Now
This tile displays the total number of inbound calls across the whole customer at that moment in time.
Inbound Total Today
This tile displays the total number of inbound calls made to the customer for the whole day.
Inbound Answered Today
This tile displays the total number of inbound calls answered by the customer for the whole day.
Inbound Unanswered Today
This tile displays the total number of inbound calls that have entered the inbound call group but have not been answered by the inbound call group for the whole day. These ‘unanswered calls’ may be answered by an overflow system, so they may not add to the total number of unanswered calls.
Inbound Total Missed (Voicemail/IVR)
This tile displays the total number of inbound calls that entered an IVR, and the caller hung up, or that went to voicemail for the whole day.
Outbound Now
This tile displays the total number of outbound calls across the whole customer at that moment in time.
Outbound Unanswered Today
This tile displays the total number of outbound calls that were unanswered for the whole day.
Outbound Total Today
This tile displays the total number of outbound calls that were made for the whole day.
Avg Talk Time <group-name>
This tile displays the average time spent per call to the members of the inbound call group for the whole day.
Answered Calls <group-name>
This tile displays the number of calls that entered the inbound call group and were answered throughout the day.
Missed Calls <group-name>
This tile displays the number of calls that have entered the inbound call group and have not been answered by a member of the group for the whole day.
On Call <group-name>
This tile displays the number of calls in progress to members of the inbound call group at that moment in time.
SLA <group-name>
If an SLA time has been specified for the inbound call group, this tile will display the percentage of calls that were answered within that time for the whole day.
Paused Members <group-name>
This tile displays the number of members of the inbound call group who are paused and, therefore, will not have calls routed to them.
Calls waiting <group-name>
This tile displays the number of calls that have entered the inbound call group but are yet to be answered by a member of that group.
Available Members <group-name>
This tile displays the number of members of the inbound call group who are available to take a call (i.e. not paused and not on a call).