How to set an outgoing caller ID
Outgoing caller IDs are managed on the Outgoing Calls page, where you can create either an Extension or Trunk Outgoing Group.
After creating your group, you can assign it to Extensions or Trunks.
Create an Outgoing Extension Group
Outgoing Extension Groups are assigned to Extensions. From the Outgoing Calls page, click the Add A Call Group tab.
Select Extension from the Type radio buttons.
Using the Number dropdown, select the number you wish to use as your outgoing caller ID.
Give your outgoing group an identifying Group Name. If left blank, the group will be named default.
If you wish to allow International Dialling, check the International Dialling tickbox. Otherwise, leave it empty.
If you wish to present an anonymous caller ID, check the Withhold CLI tickbox. Otherwise, leave it empty.
Click Submit to create your Outgoing Extension Group.
Create an Outgoing Trunk Group
Outgoing Trunk Groups are assigned to Trunks. From the Outgoing Calls page, click the Add A Call Group tab.
Select Trunk from the Type radio buttons.
Using the Number dropdown, select the number you wish to use as your outgoing caller ID. Trunks have a unique Number option called Inbound Caller ID Preserved - selecting this allows you to set the outgoing caller ID on your PBX.
Give your outgoing group an identifying Group Name.
Using the 999 Caller ID dropdown, select a number you wish to use for 999 emergency calls. Although Trunks can use the Inbound Caller ID Preserved feature, we must ensure you use a Packnet registered number for emergency calls.
If you wish to allow International Dialling, check the International Dialling tickbox. Otherwise, leave it empty.
If you wish to present an anonymous caller ID, check the Withhold CLI tickbox. Otherwise, leave it empty.
Click Submit to create your Outgoing Extension Group.
Assign an Outgoing Group
To assign an Outgoing Extension Group, go to the Extensions page and select the Modify An Extension tab. Then, using the Group dropdown, select your Outgoing Extension Group.
To assign an Outgoing Trunk group, go to the Trunks page and click the Modify button. Then, using the Existing Group dropdown, select your Outgoing Trunk Group.