How to setup call blocking
Call Blocking is the ability to prevent calls from being received from specific destinations or to block the ability to make calls to particular destinations.
- Block Inbound Numbers
- Block Outbound Numbers
- View Blocked Inbound Numbers
- View Blocked Outbound Numbers
How to set up Inbound Call Blocking
Choose call blocking from the left menu, and then Block inbound numbers.
Choose if you want to block anonymous calls, or specify specific numbers.
Chose the amount of numbers to block.
Number must start with a zero.
To enter an international number, start with double zero.
To enter a wildcard, enter a minimum of two numbers followed by an asterisk.
Example: to block all inbound calls from numbers starting 087, enter 087*
Then select the inbound numbers you wish to apply the block to.
Once submitted, the call blocks will come into effect immediately.
How to setup Outbound Call Blocking
Choose call blocking from the left menu, and then Block outbound numbers.
Chose the amount of numbers to block.
Number must start with a zero.
To enter an international number, start with double zero.
To enter a wildcard, enter a minimum of two numbers followed by an asterisk.
Example: to block the ability to call numbers starting 087, enter 087*
Then select the outbound call groups you wish to apply the block to.
Once submitted, the call blocks will come into effect immediately.
View, remove and edit inbound call blocking
Select the View Blocked Inbound Numbers tab from the menu options.
A list of all defined inbound number blocks is listed. From this screen, you can remove the number block entirely using the 'Unblock' button.
To edit the associated inbound numbers, click on the 'Blocked Number' in the first column. This will expand the list of 'Inbound Numbers'. To remove any of these, click on the 'x'.
View, remove and edit outbound call blocking
Select the View Blocked Outbound Numbers tab from the menu options.
A list of all defined outbound number blocks is listed. From this screen, you can remove the number block entirely using the 'Unblock' button.
To edit the list of associated outbound call groups click the 'Blocked Number' in the first column. This will expand the list of 'Outbound Call Groups'. To remove any of these, click on the 'x'.
Additional information
Call blocking is also a very effective way of stopping unexpected high phone bills and call fraud. We advise all customers to place Outbound Call blocks to high-value calling destinations, such as premium numbers. If your organisation enables international calling, restrict this by blocking unrequired destinations. You can find a list of all global dialling country codes here.