What hardware order notifications are sent via email
The following notifications are sent via email for each Hardware Order.
| Notification Type |
Description |
When its sent |
| Order in progress |
This email will confirm the following information;
- Date of order
- Order number
- Your order reference
- Order status (Shipped)
- Shipping address
- Contact email address
- Items ordered
- MAC Addresses (if available)
- Delivery type
- Order costs
|
Upon submission and acceptance of the order in the hardware ordering platform. |
| Notification Type |
Description |
When its sent |
| Order part-shipped |
This email will confirm the following information;
- Date of order
- Order number
- Your order reference
- Order status (Shipped)
- Shipping address
- Contact email address
- Items ordered (only shipped items are included)
- MAC Addresses (if available)
- Delivery type
- Order costs
|
When the order has been part shipped from the warehouse. |
| Notification Type |
Description |
When its sent |
| Order shipped |
This email will confirm the following information;
- Date of order
- Order number
- Your order reference
- Order status (Shipped)
- Shipping address
- Contact email address
- Items ordered
- MAC Addresses (if available)
- Delivery type
- Order costs
|
When the order has been shipped from the warehouse. |
| Notification Type |
Description |
When its sent |
| Order delivered |
This email will confirm the following information;
- Date of order
- Order number
- Your order reference
- Order status (Shipped)
- Shipping address
- Contact email address
- Items ordered
- MAC Addresses (if available)
- Delivery type
- Order costs
|
When notification has been received from the courier that the order is delivered. |
All emails are sent to the reseller and channel, main contact email address.
Invoice emails are sent to the associated reseller or channel account's email address.
