Easter Time of Day Routing (TODR)

In this Article

This article describes how to add a new TODR rule that sets your incoming number to out of office for the Easter Bank Holidays: Friday, 18th April and Monday, 22nd April.

Requirements

This guide assumes you have already set up TODR with your regular working hours. For more information on TODR and what it does, please read these related help articles first:

Upcoming Public Holidays England and Wales 2025/26

How to set TODR when your office is closed on the Easter weekend

In this example, we will set your Time of Day Routing (TODR) to 'out of office' on Friday, 18th April and Monday, 21st April.

The screenshot below illustrates our existing TODR rule for our working hours.

To add a new rule, first go to your Incoming Calls page, click the Time of Day Routing tab and click the '+Add To' button.

Using the 'Add A New Time of Day Routing Rule' feature, enter or select the following values:

Here is what your 'Add A New Time of Day Routing Rule' form should look like:

Click Submit to save your new TODR rule.

The screenshot below shows our existing rules, with our new rule for 18th and 21st April at the top of the list - TODR rules are actioned sequentially in order, starting at Order 1.

If you have a complex TODR setup, generally, rules for one-off public holidays should always be placed above your regular working hours.

If you need a hand, feel free to get in touch with our support team to discuss using the online chat feature present on all of our Metis pages.