Easter Time of Day Routing (TODR)

In this Article

This article describes how to add a new TODR rule that sets your incoming number to out of office for the Easter Bank Holidays on Friday, the 3rd of April and Monday the 6th of April 2026.

Requirements

This guide assumes you have already set up TODR with your regular working hours. For more information on TODR and what it does, please read these related help articles first:

Public Holidays in the UK 2026

How to set TODR when your office is closed on the Easter weekend

In this example, we will set your Time of Day Routing (TODR) to 'out of office' on Friday, the 3rd of April and Monday the 6th of April 2026

The screenshot below illustrates our existing TODR rule for our working hours.

To add a new rule, first go to your Incoming Calls page, click the Time of Day Routing tab and click the +Add To button.

Using the Add A New Time of Day Routing Rule feature, enter or select the following values:

Here is what your Add A New Time of Day Routing Rule form should look like:

Click Submit to save your new TODR rule.

The screenshot below shows our existing rules, with our new rule for the 3rd and 6th April at the top of the list - TODR rules are actioned sequentially in order, starting at Order 1.

If you have a complex TODR setup, generally, rules for one-off public holidays should always be placed above your regular working hours.

If you need a hand, feel free to get in touch with our support team to discuss using the online chat feature present on all of our Metis pages.