Set your office hours to close early
This assumes that you currently have Working Hours and Out of Office Hours set already.
In this example, the customer's normal working days and hours are Mon-Fri, 9 AM (09:00) to 6 PM (18:00)
We will add a rule to route calls to Out of Hours from Tuesday, November 24th at 2 PM (14:00) onwards.
*Before working on Any aspect of your incoming dial plans, always make a backup. See our backup and restore guide here
View your existing working hours
In Metis, from the left menu, select Incoming Calls and the Time Of Day Routing tab.
To see working hours associated with any of your numbers, click the ' View Time of Day Routing Rules' button.
Add your office start and close time
Add your office start and close time- Click on Incoming Calls from the left menu.
- Click on the Time of Day Routing tab
- Click on View Time of Day Routing Rules to see what you currently have e.g. 9 AM to 6 PM on Weekdays only.
- Click on Add To and set the Start Time as 14:00
- Set the End Time as 18:00
- Ignore Days of the Week and pick the specific Day of the Month and Month of the Year e.g. 1st November
- Select Order Position 1.
- Select Calls in Time Range Go To Out of Office Hours and submit
Once confirmed your rulesets will appear like this. We have highlighted the new rule.
Don't forget to remove the rule afterwards
Don't forget to remove the rule afterwards- Click on Incoming Calls
- Click on the Time of Day Routing tab
- Click on View Time of Day Routing Rules to see what you currently have
- Click the Delete icon on line 1.
- You will be prompted to confirm your selection, select Yes and that's it, you're done.
