Porting Administration
Metis - Porting
Porting is broken down into three sections: Manage, Add and Tools
Manage and Tools are available at the Reseller, Channel and Customer levels.
Add is only available at the customer level
Port menu options
| Tab | Options |
|---|---|
| Manage |
Report on all existing ports View Details Submit Port Cancel Port Change Port date |
| Add |
Create a new POV (Pre-Order Validation) Create a new Port order |
| Tools | Rangeholder checker |
Manage Report
The Manage Report shows all current and historical POV and Port orders. The main screen shows the following information.
| Column | Description |
|---|---|
| Order | Unique ID |
| Type |
Port POV Port (Prev POV) |
| Rangeholder | Name of the rangeholder associated with the main billing number |
| LCP | Losing communications provider |
| MBN | Main billing number |
| Port type |
Provide (PRO) Subsequent (SUP) Return to rangeholder (RRH) |
| Line |
Single Multi |
| RPD | Requested Port date. The date the port order is due to be completed. |
| Status | The status of the POV or port order (Metis) |
| Completed/Cancelled |
The date the POV or Port was completed The date the Port was cancelled |
| CLoA |
Awaiting signature PDF download icon |
| Actions | Conditional dropdown of actions available to the user |
Manage - View Details
This screen shows all information associated with the port.
Information is broken into the following sections:
| Section | Description |
|---|---|
| Number Details |
Order Status Request Type MBN (Main billing number) Number Type Line Type Port Type Range holder and LCP information |
| Dates | Submission, requested port date, cancel date, Port lead time |
| CLoA documents | Copy of signed document with signing information |
| Company | Name and address information |
| Install details | Address information |
| Requester | The person who has made the request and the email used within the digital signing process. |
| Provider |
Losing communication provider (LCP) Gaining communications provider (GCP) |
Manage - Change Port Date
You can change the port order date if both of the following conditions are met.
- The requested port date is at least two days away.
- The port status is "In Progress 8".
You cannot select an earlier date for the port.
Changing the port date is a billable event.
Manage - Cancel Port
You can cancel a port order if the status is one of the In Progress statuses. Cancelling a port is a billable event.
Add a POV or a Port order
Create a new POV or Port Order
POV process
A POV (pre-order validation) is a request for information sent to the LCP (losing communications provider) before submitting a number port order request (NPOR). The process has the following stages.
POV requests can only be created at the customer level. POV requests are a billable event.
- Complete the Metis POV request form.
- Packnet saves the information and creates a CLOA PDF. The file name is P-xxx.pdf, where xxx is the order ID.
- Packnet sends the CLOA PDF to the email address used in the POV request for digital signature.
- We use DropboxSign to complete this part, and the sending email will be noreply@mail.hellosign.com
- We check for digitally signed documents every minute.
- Once the signed POV is retrieved, we save it as a new file with the name P-xxx-signed.pdf
- We send the signed CLoA to the LCP and ask them to confirm the information is accurate.
- If the information is correct, the POV can be submitted as a port order request.
- If the information is incorrect, we will advise on the available options, and the end user should submit a new POV if required.
Tracking your POV
Use the Port - Manage report to track your POV's progress.
A POV can have one of the following statuses.
| Status | Description |
|---|---|
| Request submitted | The POV has been entered into the Metis system |
| POV In Progress | The POV has been sent to the LCP |
| Complete - Port Available | The information within the POV request is correct and can be used to submit a port. Go to the customer level and select the Submit port option to create a new port order request. |
| Complete - Port Unavailable | The information within the POV request is incorrect and cannot be used to submit a port. Submit a new POV request with updated information. |
Port order process
Port orders can only be created at the customer level.
The form used to create a Port order and POV is the same.
You can use the form to submit one of the following port order types.
Port Types
| Port Type | Number Type | Description |
|---|---|---|
| Provide | Geo & Non Geo | The number's range holder and current communications provider are the same, and the number has not been ported before. |
| Subsequent | Geo & Non Geo | The number's range holder and current communications provider are different, and the number has been ported before. |
| Return to rangeholder | Geo & Non Geo | A specific type of number port where a number that was previously moved (ported) away from its original network owner is transferred back to that original network owner. |
A port order can start as a standalone process or follow a POV, but both follow the same steps.
In the standalone port order process, follow these steps.
- Select the Port option, and then validate the main billing number.
- If the customer is porting a single number, they should select the single line type option.
- In this option, only one number is being ported, and it is also the main billing number.
- If the customer is porting multiple numbers, they should select the multi-line type option.
- In this option, multiple numbers can be added to the port as any of the following:
- Additional single numbers
- Additional number ranges. The main billing number can be part of a range.
- In this option, multiple numbers can be added to the port as any of the following:
- Select the current communications provider from the list. If your provider is not on the list, ask your current supplier to confirm the current communications provider. Once you select the provider, the port type is selected automatically. See the table above for port types.
- Select the port date. This date is calculated based on our lead time matrix here
- Input the various address information to be associated with the order.
- Company and customer
- Installation address
- Emergency service information
- Input the Losing communications provider (LCP) address and contact email.
- The gaining communications provider is created as Packnet
- Add any notes if required
- Complete the declaration about number ownership.
- The person and email address entered will be used to send a digital signature request. The user must sign this for either the POV or port order to be actioned. If the PDF is not signed, we will not process the POV or port.
Tracking your port order
Use the Port - Manage report to track your port order's progress.
A port order can have one of the following statuses.
| Status | Description |
|---|---|
| Request submitted | The port order has been entered into the Metis system |
| In Progress 4 | The port has been sent to the LCP |
| In Progress 5 | The port has been acknowledged by the LCP |
| In Progress 6 | The port has been accepted by the LCP |
| In Progress 7 | The port has been acknowledged by the RH |
| In Progress 8 | The port has been accepted by the RH |
| In Progress 9 | The port has been acknowledged by the GCP |
| In Progress 10 | The port has been accepted by the GCP |
| Completed | The port has moved to the Packnet network |
| Rejected | The port has been rejected by the LCP |
| Cancel In Progress | The end user has requested that the port be cancelled. |
| Cancelled | The port has been cancelled |
Tools - Rangeholder checker
Rangeholder number checker. This tool lets a user enter one number and returns the following information.
- Rangeholder
- Number type
- Type of ports the rangeholder supports
