Where can I see Call Rates
All Call Rates can be found on Metis
From the left menu, select Call Rates
View Base Rates
Use the download option in the top right to download a CSV file with all call rates.
The columns shown in Metis and the file are as follows;
| Header Line | Description |
| Location | Dialling destination |
| Code | The numeric location reference |
| Peak Charge | Per Minute cost to dial the location in UK GBP, between 8 AM and 6 PM, Mon - Fri. |
| Off Peak Charge | Per Minute cost to dial the location in UK GBP, at all times not covered by the peak charge. |
| Connection Charge | The cost to connect the call |
Use the Rate Name search box to find a specific rate. It is a predictive search, type what you are looking for, and the results will be displayed.
Use the A-Z tool to list their associated rates. Just click on the letter to see the option. For example, the UK option will show specific UK Rates, and it is the same for the UK NGN (Non-Geographic Number) option.
View Surcharge Rates
This report shows all the applicable call surcharge rates when dialling.
You can use the search box to find a specific surcharge or the Destination dropdown to see rates associated with particular network operators.
| Header | Description |
| Origination | The location the call originates from. |
| Destination | The rate associated with the number being called. |
| Surcharge (£) | The surcharge cost per minute associated with the call. |