Where can I view my call rates
Call Rate information is available in the Metis portal.
If you have a reseller or channel account, you can see your call rates using the Call Rates option from the left menu in Metis under either the reseller or channel sections.
Select the View Base Rates option for full A to Z rate information.
All rates are listed in GBP (Sterling) in the format £0.000000.
| Column Header | Definition |
|---|---|
| Location | The name of the destination |
| Code | The 3 or 4 digit code associated with the location |
| Peak Charge | This is the rate in GBP per minute for a call made between 8 AM and 6 PM Monday through Friday. |
| Offpeak Charge | The rate in GBP per minute for a call made outside of peak hours. |
| Connection Charge | The charge applied to a call in addition to the per-minute rate. |
Acronyms and their meanings for Non Geographic Numbers (NGN) and Directory Enquiry (DQ) rates.
| Charge wording | Description |
|---|---|
| PPM | Pence per minute |
| PPC | Pence per call |
| AFM | After the first minute |
| DQ | Directory Enquiry |
Download: Download all your rates in a CSV file
Rate name search: Use the fuzzy search box to find a specific rate.
For more information about managing channel and customer rates, see these guides:
If you have a customer account, you can see your call rates using the Call Rates option from the left menu in Metis under the customer section.
The information on the View Base Rates page is the same as that for the reseller and channel account.