Manage Customer Call Rates

This article is relevant to resellers & channels.

For Channel accounts, there are two options available when managing call rates.
They are as follows;

1. Update all call rates using the 'Rate Increase' percentage and apply that to one or multiple customers simultaneously.
2. Manually update specific call rates and apply that to one or multiple customers simultaneously

Manage one or multiple customer Call Rates using a 'Rate increase percentage'.

Enter the markup amount in the first box with the '%' symbol. 
Select the customer accounts you are applying the call rate change.
Use 'Select All' as required or click on individual accounts. Once the changes have been applied, a confirmation message will be shown.

Click on the Manage Customer Rates tab to see the e updated call rate percentage values.

Manually update specific call rates

Start by selecting the channel accounts you want the rate change to apply.

Next, use the rate search box to find rate destinations. In the example below, we will search for 'Vodafone'.

For UK destinations, update the Peak, Off Peak and Connection Charge values. To enter a peak call rate of twenty (20) pence per minute, enter '0.20'. Values can be entered up to a maximum of six decimal places.

For non-UK destinations, update the Peak and Connection Charge values. For example, to enter a peak call rate of twenty (20) pence per minute, enter '0.20'. Values can be entered up to a maximum of six decimal places.

Click 'Update all Manual Rates' to submit the changes.

Revert Manually updated call rate to use percentage increase

Select Call Rates from the left menu. Then select the Manage Channel Rates tab.

All manually updated call rates will be shown in the second half of the screen.

Use the 'Filter by Company' option to reduce the number of call rates shown.

To revert a call rate to a percentage markup, select 'No' from the 'Manually Updated' dropdown on each line.