How to port a number to Packnet
Complete the Customer Letter of Authority (CLoA)
We host an interactive industry-agreed CLoA template here: https://mymetis.co.uk/porting.
CLOA form fields and what they mean
Our CLoA uses Adobe Sign to create a secure, e-signed agreement between you and Packnet initiating the porting process.
You are free to use your own CLoA delivery method (e.g. printed, signed and scanned) as long as you use the industry-agreed template.
CLOA form fields and what they mean
| Field | Description |
|---|---|
| Current retailer | This is the name and address of your current voice service supplier |
| New Retailer | This will be Packnet Limited and our address. |
| Site address to register against numbers | The physical address where the numbers will be answered |
| Numbers to be ported | List of all telephone numbers to be ported |
| Customer Company Details | The name and address listed on the most recent bill from your current provider |
| Requestors Details | The authorised contact details of the person supporting the porting request |
| Additional Sites and Numbers | The address associated with additional numbers. |
| Customer Company Name | The name of the company making the porting request |
| Notes | Any additional information you wish to add to the porting request |
Porting FAQs
| Question | Answer |
|---|---|
| I have completed the form but you haven't got in touch | Usually, this is because the person who completed the CLoA has not confirmed the Adobe Sign request. Upon submission of the CLoA, you will receive an email from Adobe asking you to verify the e-signature - we receive your CLoA once this step is completed. If you are sure this has been done and we still haven't got in touch, contact us. |
| I have more than one Main Billing Number (MBN), how many CLoAs do I need? | One CLoA per MBN is required. |
| What company do I put in the New Provider section? | If you are a Packnet partner, your customer can enter your company name. Otherwise, Packnet is fine. |
| What is the difference between 'Site address to register against numbers' and 'Customer's Company Details'? | These two addresses may differ. Site address to register against number is the physical location of where the number(s) terminate or where calls are answered. Customer's Company Details is whatever address is registered with your current communications provider. |
| I am unsure about the address and current retailer information. | Request a PreOrder validation via the suport team to ensure that you get the information on your porting submission correct |
| What is the main billing number (MBN) | The main number that appears on your bill. Other numbers and DDI ranges may be associated with this number. |
| Will any services associated with my numbers cease when I submit a porting request | This guide lists all services that are impacted when a number is ported |
| Is there a guide that covers the entire porting process | This guide covers everything involved in porting UK geographic and non geographic numbers |
Porting Timescales
You can find all porting timescales here