How to place a broadband order

The Metis ordering form is intuitive and easy to use.

The ordering process is more or less the same across all products;

• Availability Check
• Select broadband product
• Select provision type
• Select care level and IP address requirements
• Enter site contact details
• Select appointment requirements
• Submit your order

Availability check

An availability check is performed on a CLI or Post-Code to return the available products and speeds for that location. A CLI will always provide more accurate results, so we recommend using one whenever possible.

Using a CLI number

You can enter your CLI into the CLI field and submit it.

Using a postcode

Enter your postcode into the post-code field and click the search icon. Select the address from the list and submit.

Select broadband product

Following a successful availability check, select one of the available products and click Place Order.

Select provision type

Depending on your requirements, select from the range of provision types. 

Select care level and IP address requirements

For more information about care levels, read our Care Level article. 

Enter site contact details

The engineer will contact this person and phone number before they arrive at the site. A mobile number is preferable. 

Select appointment requirements

New Provides always require an engineer visit to the site, however, it is optional for other provision types. For more information, read our article about Appointment Requirements. 

If you need an appointment, select the Appointment Type and the preferred date and timeslot. 

If you don't need an appointment, select an activation date. 

Submit your order

Give the form a once-over, and when you are happy, click Submit to place your order. You can keep up to date with your order's progress by checking the Broadband Report. This is also where you will find your router credentials.