How do I close my account with Packnet
If you are looking to move your services to another provider or you don't need our Telephony services anymore, you can follow these steps to remove billable services and then close your account.
Dashboard
To delete dashboards, log in to Metis and select Dashboards from the left menu. From the 'View Dashboards' tab click on the delete option on each dashboard line. Do this for all dashboards.
Numbers
IMPORTANT: If you are moving to another provider and want to keep the numbers within your Packnet account, you should arrange to port your geographic & non-geographic numbers to the new provider. Do not remove your numbers from your Packnet account until the port is completed. If you do, your number port to the new provider will fail.
If you are not moving to a new provider, remove the numbers from your Metis account.
To remove numbers, log in to Metis and select Numbers from the left menu. From the 'View Numbers' tab, click on the number, and from the dropdown, select deactivate number and confirm your choice. Do this for all numbers in the list. Repeat this process for 'Non-Geographic', 'Fax 2 Email', 'Conference', and 'Outgoing Only' numbers.
To remove UK freephone and International numbers please contact the support team.
Extensions
To delete extensions, login to Metis and select Extensions from the left menu. From the 'View Extensions' tab click on the delete option on each extension line. Do this for all extensions.
Trunks
To delete extensions, log in to Metis and select Trunks from the left menu. From the 'View Trunks' tab click on the delete option on each Trunk line. Do this for all trunks.
Voicemail
To delete voicemails, log in to Metis and select Voicemail from the left menu. From the 'View Trunks' tab click on the delete option on each Voicemail line. Do this for all voicemail entries.
Call Recording
To remove the call recording service, log in to Metis and select Call Recording from the left menu. From the 'Retention Settings' tab ensure that the retention period is set to 30 days. Ensure the 'Delete' option is selected, next to 'When The Retention Period Is Over, I Want The Files To Be'. Next, choose the 'Call Recording Settings' tab and ensure that all Inbound and Outbound options are removed.
IMPORTANT: If you want to keep a copy of your call recording, then you can download files directly from the Call Recording Report. If you have a high volume of data then contact the support team who will arrange for your recordings to be recorded and uploaded to a location that you advise.
Broadband
To cease any broadband circuit that you have with Packnet, please email the support desk with your circuit order number or CLI.
You can find these in Metis. Log in and select Reports from the left menu. Then select Broadband. This will display all your Broadband orders/circuits.
IMPORTANT: Charges apply when ceasing broadband circuits.
WLR3
To cease any WLR3 line that you have with Packnet, please email the support desk with your line order number or CLI.
You can find these in Metis. Log in and select Reports from the left menu. Then select WLR3. This will display all your WLR3 orders/lines.
IMPORTANT: Charges apply when ceasing WLR3 lines.
Final Billing
Once all billable services have been removed from your account, your final bill will be issued on the 1st day of the following month. If you have a direct debit mandate in place with Packnet, you should not cancel this until you final bill has been paid.
Once your final bill has been processed, we will check and close access to your account.