How to use the Broadband report and view order detail and connection information
Order Detail information is found within the Broadband Report in Metis.
Login > Reports > Service Reports > Broadband
Find the order details by running the Broadband Report. From the action dropdown, select 'View'.
Download all information
You can download all the information shown on the screen to a CSV file by clicking on the download icon.
Company and service details
| Field | Description |
| Monthly Cost | Service's monthly price point |
| Customer Order Ref | Identifying reference. Also appears on invoices |
| Status | Status of the order |
Company |
Company name of the service owner |
| Service | Name of the service |
Connection details
| Field | Description |
| Login Username | Username to access the broadband service. Usually entered in a router along with the login password |
| Login Password | Password to access the broadband service |
| IP Address | Service's public IP address |
| Connection Status | Displays whether the service is online or offline. Zen only |
| Uptime | Displays how long the service has been online. Zen only |
Order dates
Some fields won't appear unless the order is cancelled or ceased.
| Field | Description |
| Order Date | When the order was placed (DD/MM/YYYY) |
| Committed Date | When the engineer visits your address to install the service |
| Requested Date | The install date you requested when the order was placed |
| Requested By | Who placed the order |
| Requested Timeslot | The install date appointment you requested when the order was placed |
| Completed Date | The date your service was installed and signed off by the suppliers |
| Cancel Date | When the order was cancelled |
| Cancel Requested By | Who requested the order cancellation |
| Cease Date | When the service was ceased |
Order details
| Field | Description |
| Provide Type | What order type was placed |
| Care Level | Care level selected at the point of order |
| Traffic Weighting | Defaults to Standard |
| Appointment Type | Appointment variant selected at the point of order |
| Contact Name | Site contact name passed to the engineer. Entered at the point of order |
| Contact Number | Site contact number passed to the engineer. Entered at the point of order |
| Site Safety Notes | Site safety notes passed to the engineer. Entered at the point of order |
| Site Visit Notes | Site visit notes passed to the engineer. Entered at the point of order |
| Special Arrangement Notes | Additional information passed to the engineer. Entered at the point of order |
Address details
| Field | Description |
| Address | Full installation address for the service |
| City | City name for the service |
| Postcode | Postcode for the service |