How to place a broadband migration order
Does my order need an appointment
A broadband migration order transfers an existing service from one Internet Service Provider (ISP) to another. You can place Migration orders using the Broadband section in the Metis portal.
Before placing an order, you need the caller ID (sometimes referred to as the CLI number) and/or the address of the service you wish to migrate.
Availability Check
Start by selecting Broadband from the Main Menu and running an Availability Check from the Order tab.
You can check using the service's CLI number or post-code. If you are upgrading from FTTC or ADSL to SOGEA, use the service's CLI number for the most accurate results.
Choose the product you want to migrate to and click Start order.
Migration order details
In the Provision Type section, select Migration.
In the Integrated Number Port section, you select 'Yes', if you want to port the existing service's Caller ID number to our voice network.
If you do not want to port the existing service's Caller ID number, select NO.
More information on the Integrated Number Port feature is available on our dedicated help page.
If you started this process by entering a CLI, you will be asked to confirm the address of the existing service. Then, choose the required care level, number of IP addresses and enter the end user's onsite contact details.
Does my order need an appointment?
If you are migrating ADSL or FTTC to SOGEA, an engineer appointment is not always required.
If you do not know where the line is terminated, we recommend an engineer installation and appointment. In that case, an engineer will visit the property and locate the line.
Please note that engineer appointments are chargeable, and your building category dictates what minimum Appointment Type you must select.
For more information, please refer to our dedicated help page on engineer appointments.
Complete your order
Finally, click Place Order to finish the ordering process.
Your order will be visible in the Broadband Manage tab, where you can view order updates, including the Committed Date, which is the date the service will migrate to Packnet.
For more information please refer to our dedicated help pages on: